Hyperic Support
Hyperic offers a full range of support options to meet your specific needs. Hyperic Technical Support Services provide direct access to our expert Support Engineers who are ready to assist you in the installation, deployment, and plug-in development for Hyperic.
Getting Help - Community Support
Hyperic is proud of its vibrant, growing community. Community support starts with a forum where IT professionals, open source and enterprise alike, share their experiences and expertise on systems management with Hyperic HQ and SIGAR. It also includes free access to our support portal, where all users can log bugs and enhancement requests. While we try to respond as quickly as possible, there is no guaranteed response time without a subscription.
Subscription Support
Hyperic provides subscription-based support for Hyperic HQ as well as Hyperic HQ Enterprise at various levels. Subscription support provides guaranteed response times and access to Hyperic Technical Support Services via email and phone.
Platinum Production Support: Geared towards enterprise customers who have a requirement for “round the clock” support. The Platinum support plan is ideal for mission-critical applications and large enterprises that require business-critical SLAs and 24 x 7 x 365 support coverage. Support incidents may be reported via phone or the SpringSource Hyperic customer support portal.
Gold Production Support: A scaled down version of Platinum support for those customers who only require 12 x 5 business week support coverage. Gold support works well for departmental applications and small to mid-sized companies. Support incidents may be reported via phone or the SpringSource Hyperic customer support portal.
Developer Support: Designed for operations teams that require technical support assistance during the development and testing phases of an new Hyperic plug-ins, integrations and customizations. Hyperic engineers will provide “best practice” guidance on the use of Hyperic products, custom UI and plug-in development. Developer support is made available on a per seat basis. Support incidents may be reported via phone or the SpringSource Hyperic customer support portal.
Contact sales for pricing by calling 1-888-4-HYPERIC or by using our contact us page.
Enterprise Updates
For Hyperic Enterprise customers, visit our download center to gain access to your latest Hyperic product updates.
- Download Enterprise Product Updates (login required)
Onsite Support & Training
If you are interested in on-site installation support or training, please contact your sales representative by calling 1-888-4-HYPERIC or by using our contact us page.
See our Support Policy for scope of coverage and service level agreement information per subscription level.
