SpringSource Enterprise Support
SpringSource offers enterprise support packages that help you get the most out of enterprise products from SpringSource, the Spring Portfolio, and Apache technologies from the actual people who conceived the Spring Portfolio and from the experts who are the core committers for technologies from the Apache Software Foundation.
Enterprise support is available for:
- Spring
- SpringSource Enterprise
- SpringSource Application Platform
- SpringSource dm Server
- SpringSource Enterprise Ready Server
And Apache technologies including:
- Apache Tomcat
- Apache HTTPD
- Apache ActiveMQ, among others.
SpringSource Enterprise Support Offerings
Silver Support | Gold Support | Platinum Support | |
| Response Times | 1 business day | 4 hours for Severity 1 problems | 1 hour for Severity 1 problems |
| # of incidents | 10 incidents | Unlimited | Unlimited |
| Timing | Weekdays, 6am-6pm (local time) | Weekdays, 6am-6pm (local time) | 24 x 7 |
| Communication medium | Online | Online, phone | Online, phone |
For Further Information:
Please contact us via our website, email at insidesales@springsource.com, telephone at +1 800-444-1935 or contact your local SpringSource worldwide office for full details or to get a quote on the various support packages that are available.