SpringSource Enterprise Support
SpringSource Enterprise Support
SpringSource offers enterprise support packages that help you get the most out of enterprise products from SpringSource, the Spring Portfolio, and Apache technologies from the actual people who conceived the Spring Portfolio and from the experts who are the core committers for technologies from the Apache Software Foundation.
Enterprise support is available for the following:
- Spring
- SpringSource Enterprise
- SpringSource Application Platform
- SpringSource dm Server
- SpringSource Enterprise Ready Server (ERS)
And Apache technologies including:
- Apache Tomcat
- Apache HTTPD
- Apache ActiveMQ, among others.
SpringSource Enterprise Support Offerings
| Support Level | Response Time | Hours of Operation/Method |
|---|---|---|
| Production | 30 Minutes or Less | 24 x 7 x 365; Phone or Web |
| Basic | 4 Business Hours | 6 AM to 6 PM local time; Phone or Web |
| Developer | 12 Business Hours | 6 AM to 6 PM local time; Phone or Web |
See the Service Level Agreements page for a complete breakdown of support offerings.
For Further Information:
Please contact us via our website, email at insidesales@springsource.com, telephone at +1 800-444-1935 or contact your local SpringSource worldwide office for full details or to get a quote on the various support packages that are available.