SpringSource Support Subscriptions

SpringSource offers a series of support packages that help you get the best out of the Spring Portfolio in demanding environments from the actual people who conceived and wrote the Spring Portfolio.

The fact that the code of open source projects is available to everybody does not make everybody an expert. The fact that the license cost of open source is zero doesn't mean that commercial services are irrelevant. In fact, zero license cost software requires a strong company that will stand behind its software.

Solutions built on open source packages, like any software, need supporting staff who understand the internals of the software in question and have a wealth of experience using it. We provide support for the Spring Portfolio as no other company can, as we are the original creators of the Spring Framework and continue to lead, manage and contribute nearly all of the development on the framework and related portfolio products. We also provide expert knowledge of the technologies and solutions Spring integrates with, as well as guidance on application design and general J2EE architecture.

The developers who work on the Spring Framework and other Spring portfolio products maintain high standards when it comes to quality of the technology and the documentation. The few serious bug reports we've seen since the initial release have all been dealt with within a couple of weeks, through a publically available maintenance release. Your situation might however require a more tailored support offering, and

... you may sleep more soundly with the peace of mind of knowing that you're guaranteed to get a response when you raise an issue in a guaranteed period of time.

Also, when you purchase a support package from us, you are contributing towards the future of Spring, as we reinvest much of the proceeds into further development of the framework itself and also take the feedback we receive through support as one input into what goes into future releases of the Spring Portfolio.

Our promise to you:

• Your request will never be dealt with by a trainee. All of our consultants are highly familiar with the Spring Portfolio, most of them part of the actual Spring developer team.
• Critical issues will always be dealt with by a Spring developer, with insight into Spring internals and the power to change code if necessary. Only SpringSource can offer this unique level of support for Spring applications.
• Our technical staff is led by Rod Johnson and Juergen Hoeller: the original and current architects of Spring.
• Our team is spread across a variety of regions (United States, Europe, Australia), allowing us to deliver the local support that you need.
• We pride ourselves on our communication skills. Our responses will be clear and to the point.

The SpringSource Support Offerings

For further information

Please contact us for full details or to get a quote on the various support packages that are available.